Postage is charged at £2.80 for UK delivery on all orders under £40.00 and is then free on orders from £40.01.
All orders will be posted as soon as possible after your order is received. I post Monday - Friday except Bank Holidays. I know just how important getting your gorgeous yarn is and the majority of orders leave me within 24 hours.
These will be sent in a variety of ways (Royal Mail 2nd Class/ or Courier) depending on destination in the UK, cost (for insurance of items) and weight/size of package.
Uk Parcels sent by second class should arrive within 2-3 days of dispatch. Parcels are not tracked but are scanned at the point of delivery.
I reserve the right to charge extra postage for heavier orders (over 3kg). You will be notified of this before dispatch and if you do not wish to proceed, a refund will be issued.
Where the postage costs fall below £2.80 - as in the case of small accessories, handmade products or some pattern books - a refund will be made to the PayPal account or the credit card used to purchase.
You have the option to upgrade to 1st Class postage at checkout. Parcels sent 1st class should arrive within 1-3 days.
Orders over 2kg in weight will be sent out in two parcels and first class postage option will account for this in the total postage to pay at the checkout. Depending on the weight/value of an order that goes over 3kg I reserve the right to charge more for postage with insurance. You will be contacted before to ensure you wish to go ahead.
Customers from the Scottish highlands and Islands should be aware - and probably already are - that delivery times are often longer than stated.
Royal Mail will not investigate UK missing packages until 15 working days have passed from the posting date. I am unable to offer refunds or replacements for this period.
I cannot be held responsible for a missing parcel if the wrong address was provided.
Where an order is returned by Royal Mail undelivered I will give you the option to have that order resent. There will be an additional charge for redelivery if the wrong address was provided or the parcel was not collected from the sorting office.
International orders postage is calculated at checkout for orders up to 2kg. For detailed price breakdown please see shipping Rates on the drop down menu bar at the top of the page. There is also an option to choose a tracked service. Some countries do not support a tracked service but a signed for option will be used instead.
Delivery time estimates by Royal Mail are 3-5 days for Europe and 5-7 days for the rest of the world. In some cases this can be significantly longer.
Please note: all delivery dates are estimates and I cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier I may use.
European parcels are not considered as missing by Royal Mail until 20 working days have passed, and for the rest of the world it is 25 working days. I am unable to offer refunds or replacements for this period.
I will not deliver to PO Boxes.
Please note in times of high demand shipping may take a little longer. If your parcel has not arrived as soon as you hoped, please allow 10 working days for UK orders and 30 working days for International orders before you contact me to allow sufficient time for postal delays to be cleared.
Click and collect for local customers
Choose option clickandcollect at the checkout. I will contact you to arrange a suitable time to pick up your order